• Merchandise must be returned within 30 days of date purchased.
  • Merchandise must be in its original condition.
  • Items listed as FINAL SALE cannot be returned for a refund and are not eligible for exchange.
  • Shipping charges are not refundable.
  • Packages that arrive Cash on Delivery (COD) may be denied, or the Cash on Delivery (COD) amount may be deducted from your return.


Please allow 1-2 weeks for returns to be received and processed


For Jellypop Members, return shipping labels are FREE if returned within 30 days.
For non-members and all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

  • Click on the icon in the upper right hand corner to login and request a return.
  • Once logged in, you will see your order history and can request a return label.
  • Drop your package off at any U.S. mail location.
  • You will be notified via email throughout your package journey and once your process has been approved.
  • Returns will be processed within 3-5 days* of arrival at our warehouse.
  • Once approved, allow 2-4 business days for funds to appear in your account.

Please contact us to get a return label