- Merchandise must be returned within 30 days of date purchased.
- Merchandise must be in its original condition.
- Items listed as FINAL SALE cannot be returned for a refund and are not eligible for exchange.
- Shipping charges are not refundable.
- Packages that arrive Cash on Delivery (COD) may be denied, or the Cash on Delivery (COD) amount may be deducted from your return.
TRACKING YOUR RETURN
Please allow 1-2 weeks for returns to be received and processed
CREATE A RETURN LABEL
For Jellypop Members, return shipping labels are FREE if returned within 30 days.
For non-members and all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.
- Click on the icon in the upper right hand corner to login and request a return.
- Once logged in, you will see your order history and can request a return label.
- Drop your package off at any U.S. mail location.
- You will be notified via email throughout your package journey and once your process has been approved.
- Returns will be processed within 3-5 days* of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
Please contact us to get a return label :firstname.lastname@example.org